Privacy Policy
Your data in safe hands
Are you signing
up for an insurance or financial service? Then we will need your details. We find it
important that you know what we do with your personal data and what rights you have,
so that you can trust your data to be in safe hands with us.
What data do we use?
Most of the time,
we will ask for your name, address, email address and telephone number, but
sometimes we will ask for other details, too, such as your bank account number for a
direct debit of your premium. What details we need will vary from product to
product. Usually, you yourself will provide us with your details, at other times we
obtain your data in a different manner.
What do we use your data for?
We use
your data to:
- Offer you a product or service.
- Take out a product or service.
- Enter into and perform a contract with you.
- Map your needs and preferences.
- Make our products and services better match your needs.
- Make you a personal offer at the right time.
- Assess our risks.
- Prevent fraud. In a personal investigation we can also use information which we find about you on the Internet.
- Conduct scientific, statistical and market research.
- Comply with the law.
- Keep records of how and when we are in touch with you.
You can find the complete list here (Dutch webpage).
Which contact moments do we record?
We
record what we agree on with you. We also use our contact moments to improve our
communication. These are contact moments, for instance, which we record:
- Letters and e-mails which we send to and receive from you.
- Telephone conversations and chats.
- Our contacts through social media, such as Facebook, Twitter and WhatsApp.
Achmea B.V. is responsible
Achmea B.V.
is responsible for all of Achmea's brands where the proper processing of your
personal data is concerned.
Where we get your data and who we share them
with?
At certain times we will forward your data and at other times
we will check your data at other companies. We do not sell your data, but we can
exchange data with:
- Achmea's other brands.
- Our suppliers and business partners, such as our datacentre supplier and brokers.
- Credit Registration Bureau.
- Tax authorities
- The foundation CIS (Stichting Centraal Informatiesysteem).
The complete list you can find here (Dutch webpage).
If it is necessary to pass data on to recipients outside the European Economic Area (EEA), we will do this with the utmost care. Within the EEA, the same privacy rules apply.
How do we make sure that your data are safe with
us?
Our website, app and IT
systems are safely secured and we always take measures to prevent abuse of your
data. Our employees are also given clear instructions on how to deal with your
data.
We are extra careful with sensitive
data
By sensitive data we mean, for instance:
- Your Citizen Service Number and bank details.
- Your medical details.
- Our medical consultant is responsible for the proper processing of your medical details. Employees will only have access to your medical data if authorised by the medical consultant. Our medical consultant and employees are under a duty to secrecy.
- Data related to criminal law.
- We may ask if you have a criminal record if we have to assess the risk for an insurance of financial product. If it is more than 8 years ago since you were suspected or convicted, you will not need to report it.
How long do we keep your data?
We will
keep your data as long as we need them or as long as we are obliged to by law. After
that, we will erase or anonymise your data. If we anonymise your data, we remove all
data which refer to you, so they cannot be linked to you anymore. Anonymous data
help us to gain better insight into our risks, products and services.
Privacy rules and laws
We comply with
the laws and rules for privacy. These are, inter alia:
- The General Data Protection Regulation (GDPR).
- De Uitvoeringswet Algemene Verordening Gegevensbescherming. Dutch General Data Protection Regulation Implementing Act.
- De Gedragscode Verwerking Persoonsgegevens Verzekeraars. Dutch Personal Data Processing Code of Conduct for Insurers.
- Het Protocol Incidenten Waarschuwingssysteem Financiële Instellingen. Dutch Incident Alert System Protocol for Financial Institutions.
- Gedragscode Persoonlijk Onderzoek. Dutch Personal Investigation Code of Conduct.
- De Telecommunicatiewet. Dutch Telecommunications Act.
Your rights
The law also provides for
your rights. You are entitled:
- to retrieve your data from us.
- to have your data changed if they are incorrect.
- to have your data erased.
- It often happens that we are unable to erase your data, for instance, because we still need them or we need to comply with the law.
- to object to a certain use of your data.
- For example, if you no longer wish to receive emails with offers from us. Our emails contain a link through which you can unsubscribe. You can also call us. In other cases, you must state clearly what you object to, so that we can evaluate this.
- to withdraw your consent.
- Did you give us consent to use your data? You have the right to cancel this later. From that time on, we will no longer use your data.
- to transfer your data.
- If you have given us data with your consent or on the basis of our agreement. Transfer may take place to another party or to you.
- to temporarily restrict the use of your data.
- For example, if you have objected to the use of your data.
Let us know when you wish to exercise your
rights
Send us a letter and enclose a copy of your passport or ID
document. Please make your Citizen Service Number and passport photo illegible. We
will reply within one month from receipt of your letter.
Hagelunie Relatiebeheer
P.O. Box 109 2300 AC Leiden Nederland
Do you have a question, tip or
complaint?
Send an email to Achmea's Data Protection Officer at privacymanager@achmea.nl. You can
also send a letter to:
Achmea B.V.
Attn. Privacy Manager
Compliance &
Operational Risk Management
P.O. Box 866
3700 AW Zeist
The
Netherlands
Do we not find a solution? Send your complaint to the Autoriteit Persoonsgegevens.
We can change this Privacy
Statement
For example, we can do this if something changes in the
laws or regulations, or if we develop new products or services. You can always find
the most recent version on our website. This most recent version is of
2020-05-23.
Hagelunie is subject to Dutch legislation. Look into the laws of your country to know what else applies.