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Complaints and disputes

Your feedback is important to us. 
Whether you are dissatisfied or highly satisfied with our response to your request or question, please don't hesitate to let us know. 

Do you have a complaint? 
If you disagree with us, we value your input. Our goal is to provide the best possible assistance. 
• Contact your advisor. 
• Alternatively, you can send us a letter or email to the following address: 

PO Box 109 
2300 AC Leiden 
The Netherlands 

Complaints and disputes 
If you have lodged a complaint with Hagelunie, you will receive our initial substantive response within 5 working days. If we are unable to respond within this timeframe, we will notify you in writing or via email. This communication will also inform you of the expected response time. 
Do you disagree with our assessment of your complaint?
Please let us know. We will review your complaint again with great attention and see if we may have overlooked something in our evaluation. If you are not satisfied after the second assessment, please contact us, and together we will explore the steps you can take.

Do you have any questions or comments? 
Please direct them to We welcome your feedback and will be happy to address your inquiries. 

Hagelunie | Contact 
Dellaertweg 1 
2316 WZ Leiden 
The Netherlands 

Tel. +31 71 568 99 77 

Hagelunie operates under Dutch legislation. Please consult the legislation of your own country to determine any additional applicable regulations.