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Complaints and disputes

Do you disagree with us?

Or do you have a complaint? Please let us know. We would like to help you in the best way possible.

Do you have a complaint?

- Please contact your broker.

- Or send us a letter or e-mail. Our address is:

Hagelunie Desk

P.O. Box 109

2300 AC Leiden

The Netherlands

Complaints and disputes

If you have filed a complaint with Hagelunie, you can expect our response within 10 working days. If it is not possible for us to answer your complaint within this period, we will inform you by post or by e-mail. Please note this message will also inform when you can expect a response from us.

Complaints report

We would like to be honest and open about the complaints we receive and handle.

Do you have any questions or comments? Please send them to We are open to your opinions and are happy to answer your questions.