Complaints
Whether you are dissatisfied or highly satisfied with our response to your request or question, please don't hesitate to let us know.
Do you have a complaint?
If you disagree with us, we value your input. Our goal is to provide the best possible assistance.
• Contact your advisor.
• Alternatively, you can send us a letter or email to the following address:
Hageluniedesk
PO Box 109
2300 AC Leiden
The Netherlands
Complaints and disputes
If you have lodged a complaint with Hagelunie, you will receive our initial substantive response within 5 working days. If we are unable to respond within this timeframe, we will notify you in writing or via email. This communication will also inform you of the expected response time.
Please let us know. We will review your complaint again with great attention and see if we may have overlooked something in our evaluation. If you are not satisfied after the second assessment, please contact us, and together we will explore the steps you can take.
Do you have any questions or comments?
Please direct them to hageluniedesk@hagelunie.com. We welcome your feedback and will be happy to address your inquiries.
Hagelunie | Contact
Dellaertweg 1
2316 WZ Leiden
The Netherlands
Tel. +31 71 568 99 77
Email hageluniedesk@hagelunie.com
Hagelunie operates under Dutch legislation. Please consult the legislation of your own country to determine any additional applicable regulations.